Frequently Asked Questions
Everything you need to know about your jewelry, your order, and your VIP membership.
Guaranteed
Returns
Warranty
Shipping
About Our Jewelry
Our Pieces
What is Luvenora?
Luvenora is a US-based online jewelry store offering a curated collection of high-quality jewelry for women. We specialize in elegant, everyday pieces designed to be worn and gifted for any occasion.
What types of jewelry do you offer?
We offer necklaces, bracelets, rings, and earrings — each designed to be easy to wear every day and thoughtful enough to give as a gift.
How do I care for my jewelry?
To help your pieces stay beautiful, we recommend storing them in a dry place away from direct sunlight, keeping them away from perfumes and lotions before they dry, and gently wiping them with a soft cloth after wear.
How do I find the right ring size?
We recommend measuring an existing ring that fits you well and comparing it to a standard ring sizing chart, or visiting a local jeweler for a quick, free measurement before you order.
Can I adjust the length of a necklace or bracelet?
Many of our pieces come with an adjustable clasp so you can customize the fit. If you have a specific piece in mind, reach out to our support team and we'll let you know its exact specifications.
Orders & Shipping
Your Order
Is shipping free?
Standard shipping is $9.95 per item. Luvenora VIP members receive free shipping on every order as one of their membership benefits.
Do I have to pay duties or taxes?
No — Luvenora covers all import duties and taxes on your order. For specific details, please consult your local customs authority.
Do you ship internationally?
At this time, Luvenora ships exclusively within the United States.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, Diners, Discover, and Maestro.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a link to track your package every step of the way.
What is your return policy?
We stand behind every piece we sell. If you're not fully satisfied, you may return your item within 30 days of delivery. All items also come with our lifetime warranty for peace of mind.
Everything About Your Membership
What is Luvenora's VIP Membership?
Luvenora's VIP membership gives you exclusive access to early drops and limited items before anyone else. It's the best way to stay ahead and never miss out on your favorite pieces.
What benefits do VIP members receive?
VIP members enjoy free shipping on every order, early access to new product drops before they're available to the public, and access to limited and exclusive items reserved only for members.
How do I become a VIP member?
You can join as a VIP at checkout by selecting the membership option when you place your order. Once added, your membership benefits begin right away.
How do I cancel my VIP membership?
You can cancel at any time by logging into your account, navigating to My Membership, and clicking Cancel Membership. Your cancellation takes effect immediately and you won't be charged again. A confirmation email will be sent once your cancellation is processed. You'll continue to have access to your VIP benefits through the end of your current billing period.
Will I be charged after I cancel?
No. Once your cancellation is confirmed, no further charges will be made to your account.
Still have a question?
Our support team responds to all inquiries within 3 hours. We're always happy to help.
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